Contact Us
Let the Fun Begin
Have a question, a custom request, or ready to place an order?
Whether you have a detailed brief with mood boards and colour references, or you just know you need ‘something nice for Saturday,’ we are equally happy to help. Just start a conversation, and we will take it from there.
| Channel | Details | Response Time |
|---|---|---|
| Online Order Form | party.sg/shop | Immediate confirmation + follow-up within the hour |
| Operating Hours | Monday to Sunday, 9am to 6pm | Operating Hours Monday to Sunday, 9am to 6pm Including public holidays |
Tell Us About Your Event
To help us serve you quickly, please include the following when you message us:
- Occasion type (birthday, wedding, grand opening, etc.)
- Event date and time
- Venue address
- Approximate number of guests or space size
- Theme or colour preferences
- Your budget range (if applicable)
Delivery Across Singapore
| What You Need to Know | Details |
|---|---|
| Coverage | Coverage All districts across Singapore, including Sentosa |
| Delivery Windows | Morning (9am–1pm), Afternoon (1pm–5pm), Evening (5pm–8pm) — subject to availability at booking |
| Delivery Fee | Varies by order size and delivery location; shown clearly at checkout before you confirm |
| Free Delivery Threshold | Available for qualifying orders above a minimum spend; current threshold shown at checkout |
| Same-Day Delivery | Available for select in-stock items ordered before 12pm; WhatsApp us to confirm live availability |
| Fragile Item Handling | Fragile Item Handling All balloon arrangements are transported in our dedicated vehicles by trained crew |
| Hotel & Venue Delivery | We coordinate directly with hotel concierge and venue teams; simply provide hotel name, room/floor, and recipient details |
For Corporate & Trade Enquiries
If you are an event planner, hotel, F&B operator, retailer, or any business with recurring decoration requirements, we offer a dedicated corporate service track with dedicated account management and pricing.
Frequently Asked Questions
1. I sent a WhatsApp message but have not heard back. What should I do?
During operating hours (9am to 6pm, seven days a week), we aim to reply within 2 hours. If it has been longer than that, there are a few possible reasons, such as an unusually high volume of enquiries, a delivery run in progress, or occasionally a message that did not come through clearly.
Send a follow-up message letting us know you are waiting. If your event is today or tomorrow, say so in the message — we treat same-day and next-day enquiries as urgent and will respond as fast as possible.
2. My event is this weekend. Is it too late to get in touch?
Probably not, but the sooner you message, the more options we have.
Standard balloon bouquets and in-stock sets can often be fulfilled with 1 to 2 days’ notice. For custom or personalised items, 2 to 3 days are needed. For installations and venue setups, 5 to 7 days is the comfortable minimum.
WhatsApp us with your event date and what you need. We will tell you honestly what is achievable in your window and what your best options are.
3. I need to change my delivery address or time after confirming. Is that possible?
For delivery time changes, we can usually accommodate this if you let us know at least 24 hours before the original slot — subject to availability on the new window. Message us as soon as you know so we can check and confirm.
For address changes, let us know immediately. If the order has not yet been dispatched, a change is straightforward. If it is already with our crew, we will do what we can, but cannot guarantee a reroute in every case.
4. What is the best way to send reference images or inspiration photos?
WhatsApp is the easiest — you can send photos, screenshots, or a saved Instagram reel directly in the chat. We look at every reference you send and use it to calibrate colours, scale, and style before making a recommendation.
You do not need to have found something you want copied exactly. A collection of photos that share a general mood or colour palette is just as useful. The more visual context we have, the more accurately we can match what you have in your head.
5. I placed an order online but have not received a confirmation. What should I do?
Check your spam or junk folder first. Automated order confirmations occasionally end up there, depending on your email provider. If it is not there after a few minutes, the order may not have gone through successfully.
WhatsApp us with your name and the date you attempted to place the order. We can look it up on our end and either confirm the order is in the system or help you re-place it. Do not place the order a second time before checking with us, as we wouldn’t want you charged twice.
A question we did not answer here?
We will respond as soon as we can.