About Us
Who We Are
party.sg is a party shop based in Singapore dedicated to making every celebration more colourful, more joyful, and more memorable. We started as a small balloon delivery service and have since grown into a full-service party supplier trusted by thousands of customers across the island.
From intimate home birthdays to large-scale corporate events, we bring creativity, attention to detail, and genuine care to every order we fulfil. Our team is passionate about celebrations and understands that the details matter — the right balloon colour, the perfect personalised message, the ideal delivery timing that fits around your plans.
We are not a faceless warehouse operation. Every order is handled by a real team member who takes personal responsibility for getting it right. When you message us on WhatsApp, you are speaking with someone who knows the products, understands the stakes, and wants your celebration to go perfectly.
Our Philosophy: People First
We believe that behind every balloon order is a real moment worth celebrating. A child’s first birthday. A couple’s anniversary. A team’s hard-won success. A parent’s surprise for their teenager. We take those moments seriously.
This is why we invest in quality products, honest communication, and reliable delivery. We also believe in being transparent about what we are good at and where our limitations lie. That honesty is what makes long-term relationships with clients and event planners work.
What We Stand For
Our Value | What It Looks Like in Practice |
Reliability | We confirm every order the morning of dispatch. If anything changes on our end, we contact you first. |
Personalisation | We treat each order as unique. Colours, messages, sizes, configurations — most things can be adjusted to suit your specific brief. |
Transparency | Pricing is clearly displayed. There are no hidden delivery surcharges added at checkout. What you see is what you pay. |
Speed | Same-day delivery is available for most in-stock items ordered before midday. |
Honesty | If your timeline is too tight, a product is not the right fit, or a colour is unavailable, we will tell you clearly. |
Quality | Every balloon bouquet, garland, and installation is checked by a team member before it leaves us. We do not dispatch work we would not be proud of. |
We have been doing this since 2018.
Over 50,000 orders fulfilled. Every one of them started with a first message. Yours can too.
Frequently Asked Questions
1. I want something I have not seen on your website. Can you do it?
Quite possibly. Our website shows our standard range, but we regularly take on custom requests including unusual colour combinations, bespoke sculptures, branded installations, and event concepts we have not published before.
The honest answer is: describe what you have in mind and we will tell you whether it is achievable, how long it would take, and what it would cost.
2. We need decorations for a corporate event with a strict brand palette. Can you handle that?
Yes, brand-colour matching is one of our most common corporate requests. Send us your brand guidelines, hex codes, or a reference image and we will advise on the closest available balloon colours.
We are honest about limitations: very specific Pantone shades cannot always be matched perfectly from standard balloon stock. Where an exact match is not possible, we will show you what the closest option looks like before we proceed.
3. We manage a hotel. Can we set up a standing arrangement for in-room celebration setups?
Yes, and we already do this with several properties across Singapore. We are familiar with the access requirements, concierge coordination, and timing constraints that hotel setups involve.
A standing arrangement typically means we agree on a standard setup menu at a fixed rate, a preferred lead time for bookings, and a direct contact channel for your concierge team to use. The guest-facing experience stays seamless; the back-end logistics are handled between us and your team.
Get in touch and we can walk you through how it works in practice.
4. What is the largest event you have handled, and how do we know you can handle ours?
We have handled large-scale installations for retail brand openings, annual dinners for several hundred guests, and multi-venue campaigns for F&B groups opening new outlets across Singapore simultaneously.
The best way to assess fit is to describe your event — scale, venue, timeline, and what you need the décor to achieve — and we will tell you honestly whether it sits within our capacity and what the delivery would look like.
5. What happens if something goes wrong on the day of my event?
WhatsApp us immediately with a photo. We monitor messages throughout operating hours and treat same-day issues as urgent.
If a product does not match what was agreed, or something was damaged in transit, we will sort it; replacement, partial refund, or whatever makes the most practical sense given your timeline.
A question we did not answer here?
We will respond as soon as we can.